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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Megan Penny

Megan Penny

January 14, 2025

5  out of  5
rating by Megan Penny
"Melissa was great!!!! Thanks for the help and understanding😃😃"
We responded:
"Thanks for your positive feedback! We're big here on helping our policyholders understand coverages and options that meet their individual needs! "
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Tee Thames

January 10, 2025

5  out of  5
rating by Tee Thames
"PATTY AND JESSICA, Y’ALL ARE TRULY TRULY THE ABSOLUTE BEST. I COULDN’T HAVE ASKED FOR A BETTER OFFICE/COMPANY TO ASSIST ME TODAY IN GETTING MY NEW POLICY FOR “ BIG SARGE.” I FEEL LIKE PART OF THE FAMILY ALREADY AND LOOK FORWARD TO MEETING YOU SOON. THANK YOU, SOOOOOO MUCH FOR ALL YOUR HELP, LAUGHTER AND HOSPITALITY!!!"
We responded:
"April, thank you! We are so happy to help and look forward to working together with you in the future! Jess,my whole Team & I are here for you!"
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maria caulder

January 9, 2025

5  out of  5
rating by maria caulder
"Such a great insurance company! Saving so much compared to other insurance companies so easy to work with!"
We responded:
"Thank you for the 5 stars and for letting us be your good neighbor! We appreciate you and are so happy to help! It is what my Team & I are here for!"
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Parker Gibson

October 3, 2024

5  out of  5
rating by Parker Gibson
"Melissa was very helpful and got my rate $40.00 cheaper than it was actually going to be prior to speaking with her. Amazing!"
We responded:
"Thank you Parker! We appreciate you taking the time to leave us this feedback and the 5-star review. We are always here to help whenever you need us. I am glad we were able to save you money on your insurance. Have a great week!"
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T

September 23, 2024

5  out of  5
rating by T
"I've been with this agency for a few years, I recommend it. All of the agents that I've talked to have been kind and they make sure that all of my questions have been answered clearly. Insurance varies every 6 months to a year. Make sure to do your research, especially if you don't have any accidents."
We responded:
"We appreciate you choosing us. We are always here to address your insurance questions and help any way we can. Have an amazing week!"
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Angela Driggers

September 20, 2024

5  out of  5
rating by Angela Driggers
"Bob and I have been with State Farm for years there has never been one time that I have called Patti Grooms office and gotten bad customer service Jessica Rose has gone far and beyond to answer all my questions and not only that she is very polite and professional I highly recommend Patti Grooms and her amazing staff..."
We responded:
"Thank you so much Angela for the amazing review! We appreciate the kind words and are always here for you. We hope you have an amazing weekend!"
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Ronald ONeill

September 19, 2024

5  out of  5
rating by Ronald ONeill
"We were comparing insurance seeking to keep the same coverage and lower our cost. We have been with Patti Grooms in the past. Jessica did a wonderful job in matching coverage and explaining the process. She also answered all questions that were asked. We are State Farm customers again."
We responded:
"We appreciate you reaching out for an insurance quote. I am glad we were able to help you out, Ronald. Thank you for the review and feedback and thank you for choosing us. Have a great weekend! "
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Jerrett Evans

September 12, 2024

5  out of  5
rating by Jerrett Evans
"Melissa helped me with an auto/life policy she was great with info and understanding of my needs an was able to meet my demands in a timely fashion an work around my schedule to make it happen"
We responded:
"Thank you Jerrett! We appreciate you choosing us for your auto insurance and life insurance needs. We are always here to ensure you understand what your policy contains. Have a fantastic weekend!"
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Lisa Hoffman

September 10, 2024

5  out of  5
rating by Lisa Hoffman
"Thank you Jessica for all your help! Great group to work with to find affordable insurance."
We responded:
"Thank you Lisa! We appreciate the great feedback and 5 star review. Please let us know if we can help with anything else. "
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Malaysia G

September 7, 2024

5  out of  5
rating by Malaysia G
"Melissa was very helpful and helped me find the best rate for me!!"
We responded:
"Thank you Malaysia. Melissa, my entire Team & I are here for you and want to help. "
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Michael Ellis

September 5, 2024

5  out of  5
rating by Michael Ellis
"I’ve been a client of Patti Grooms State Farm Insurance Agency for several years, and they’ve consistently been wonderful to work with. They are always willing to assist me with any insurance questions, and their reliability is unmatched. I highly recommend them."
We responded:
"Thank you for the great review, Michael. We love making sure every customer is aware of what policy coverages they have and answering all the insurance questions. We appreciate you! Have a great weekend! "
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Quin Kirk

August 14, 2024

5  out of  5
rating by Quin Kirk
"Melissa was very patient with me and gave me all the information I needed. I would defiantly recommend this office."
We responded:
"We appreciate the review, Quin. Thank you for choosing us for your insurance. We are always here for you if you ever need it. Have a great week. "
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Tj Stevens

August 13, 2024

5  out of  5
rating by Tj Stevens
"These people will go above and beyond for their clients! Highly recommend them to anyone looking for a reliable agent and office!"
We responded:
"Thank you TJ. We appreciate your kind words. We DO strive to help customers by customizing a personal price & coverage plan just for them! "
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jayla nicolee

August 2, 2024

5  out of  5
rating by jayla nicolee
"Breanna was amazing & very helpful with my policy! She explained the different policies and helped me pick a policy that was right for me. She was very kind and friendly!"
We responded:
"We love having the ability to explain policy coverages and ensure the customer knows what they are covered for. We appreciate you leaving us this review Jayla. Have a great week!"
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shad kirk

August 2, 2024

5  out of  5
rating by shad kirk
"Breanna is awesome! She made sure me and my family was taking care of. Great customer service"
We responded:
"Thank you! We appreciate the kind words and great review. We are always here to take care of all your insurance needs. Have a great week!"
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Shahid Khan

July 28, 2024

5  out of  5
rating by Shahid Khan
"Melissa was amazing and listened to my policy needs. She guided me in our policy needs and gave advice like a thorough professional. She was very caring and friendly and a great customer service provider. Highly appreciate Melissa and her team for the great work and strongly recommend"
We responded:
"We love feedback like this and are grateful for your review! We pride ourselves on educating clients and offering them choices to meet their needs. Melissa and our entire Team at Patti Grooms Agency are here for you. "
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Patricia Shealey

July 24, 2024

5  out of  5
rating by Patricia Shealey
"Awesome Customer Service! I really appreciate Lila verifying my insurance and providing me with the additional coverage I needed. She was such a pleasure to work with!"
We responded:
"Thank you Patty! We appreciate the kind words and are happy to help ensure you have the right insurance coverage. We are always here to help. Have a great weekend!"
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James Johnson

July 17, 2024

5  out of  5
rating by James Johnson
"Patti, Melissa, Jess, Lila and Breanna are great agents. They helped me with my insurance."
We responded:
"Thank you James. We appreciate the review. We love hearing how we are doing and love seeing the 5-star experiences. We are always here for you if you ever need us. Have a great weekend. "
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Rebekah Counts

July 5, 2024

5  out of  5
rating by Rebekah Counts
"Melissa was amazing. She explained the different policies and helped me understand pick a policy that was right for me. She was very kind and friendly. I definitely recommend State Farm for their service. Thank you Melissa! The customer service that she gave was excellent!"
We responded:
"Thank you for the review Rebekah. We love helping customers understand insurance policies and the coverages they have. Have a fantastic weekend!"
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Grady Dukes

July 3, 2024

5  out of  5
rating by Grady Dukes
"Patti was VERY Helpful with going over my many accounts and my concerns about recent increases."
We responded:
"Thank you Grady! Thank you for the chance to review your accounts, go over all the great coverages you have that are protecting your assets and your family, and look at options to continue giving you & Paulette the best value with State Farm and my Agency! Thank you for your loyalty all these years and your continued trust in State Farm and me!"
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Lindsey Hass

April 18, 2024

5  out of  5
rating by Lindsey Hass
"Honestly the best experience I have had with any insurance agency! Mellisa is absolutely amazing and had an answer for every question I had! She was very kind, calming, and helpful I am so thankful I went here! I would 10/10 recommend"
We responded:
"Thank you for your feedback, Lindsey! Melissa is great - we're happy that you enjoyed your experience with us. Welcome to the State Farm family! "
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Betty Logan

April 15, 2024

5  out of  5
rating by Betty Logan
"The agent that Spoke with was very professional. She took the time to answer questions and explained my policy to me. She followed up on the documents that was mailed to me; making sure that I received all the docments in a timely manner. It was a privilege to have someone that was so polite."
We responded:
"Thank you for 5 stars!! We appreciate it and are here for you!"
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Dustin Rakestraw

March 21, 2024

5  out of  5
rating by Dustin Rakestraw
"After being insured by the same company for years and needing to switch (teen drivers)!!! I figured I’d try a local office this go around. This is where Lila came in to help, the overall customer service was great, friendly , prompt, courteous, and very helpful in finding additional ways for the best priced policy and coverages to fit our needs. She has truly went out of her way for a great customer experience."
We responded:
"It has been such a pleasure getting to know you and your family and to be your new go-to State Farm team for your insurance and financial services needs! Lila is so great to work with, and we all look forward to serving you in the future. "
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Ron Blanchett

March 19, 2024

5  out of  5
rating by Ron Blanchett
"I originally moved to South Carolina from Florida, and was looking for a State Farm agent. I chose this one randomly, and after speaking with Melissa, I knew that this was the agent I would go with. She was very helpful answered every question I had, which was a lot moving to a new state I would like to say thank you For their help. Melissa was very polite atmosphere in their office was very professional."
We responded:
"Thank you for sharing your wonderful feedback about your experience with Melissa and the Patti Grooms State Farm Agency Team! Melissa and the rest of our dedicated staff join me in extending our heartfelt gratitude not only your business, but for your kind words, too. We look forward to providing you the support, education and service you deserve!-Patti"
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De De Harmon

February 28, 2024

5  out of  5
rating by De De Harmon
"I love Melissa she is very professional, nice and friendly. She always get back with all quotes, questions and any information in a timely manner. I haven’t deal with Patty too often but she’s great to the times I have spoken with her. I been doing business with them for about 15 years now I love the service. Great job State Farm keep up the good work."
We responded:
"We love hearing from our customers, especially ones who have been so loyal to State Farm and us, like you DeeDee! Each person at Patti Grooms Bridges Agency strives to provide top notch service. We care about YOU! Great job Melissa for recently providing DeeDee with just that! ***** 5 Stars! Thank you DeeDee...we are here for YOU!"