State Farm® Insurance Agent Patti Grooms
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ron Becker
February 12, 2026
5
out of
5
rating by Ron Becker
"Kaitlyn has been wonderful handling my new roof certification paperwork allowing my family to receive a roof replacement reduction in my home owners insurance premium. Thank you for all that you and your fellow staff members do for you clients."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with Kaitlyn and us here at State Farm Agent Patti Grooms’ Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Parker Gibson
February 11, 2026
5
out of
5
rating by Parker Gibson
"Been through quite a few insurance companies in the past 10 years and not just State Farm but specifically this team has been the best experience I’ve ever had. They’re always super polite and helpful, always trying to find me the best deal, and the cheapest insurance I’ve ever had. Keep doing what y’all do!"
We responded:
"Thank you for the amazing review, Parker! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. We may not always be the cheapest, but we pride ourselves on being the best! Thanks again!"
Pam Shealy
February 7, 2026
5
out of
5
rating by Pam Shealy
"Kaitlyn was very helpful and knowledgeable helping me questions about my premium bill. She also helped lower my bill. She was very patient and polite answering my questions and emails."
We responded:
"Hey Pam, we are grateful and appreciate the time you took to leave your review. We truly appreciate your recommendation of Kaitylyn's assistance, professionalism and expertise. We will work hard to continue going above and beyond! We'll be sure to share your experience with the rest of our team members as inspiration! Sincerely, Patti"
Amanda Robinson
February 3, 2026
5
out of
5
rating by Amanda Robinson
"Always patient and willing to help"
We responded:
"Thank you for your kind words and 5 stars. We appreciate you, thank you for your loyalty and are always willing and here to help. "
Gloria Jones
January 21, 2026
4
out of
5
rating by Gloria Jones
"Patti and team were a huge help in settling our home insurance claim and getting it approved!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we helped to meet your expectations! "
steven loring
January 21, 2026
5
out of
5
rating by steven loring
"Amazing service! Melissa is the best. So responsive to my questions and needs to get Homeowners and Auto insurance coverage. Highly recommend this agency for your insurance needs. Prices better than my existing company."
We responded:
"Thank you for the amazing 5-star review and the shout out to Melissa! It means a lot to all of us here to know that you had such a wonderful experience with us here at State Farm Agent Patti Grooms' Team."
Lindy McClarrie
January 20, 2026
5
out of
5
rating by Lindy McClarrie
"Kaitlyn helped me through the process when my car was hit and answered questions that I had. This is the definition of why it's important to have an insurance agent that helps guide you through any issues that arise. Thank you Kaitlyn!"
We responded:
"Hey Lindy, we are grateful and appreciate the time you took to leave your review. We are glad that you enjoyed Kaitlyn's assistance. She's a gem on our Team, and we take pride in providing thorough, professional options with your best interest in mind! We look forward to providing you with more great experiences in the future. We're here for you anytime!"
Brenda Blackwell
January 20, 2026
5
out of
5
rating by Brenda Blackwell
"Kaitlyn was a wonderful help and answering all of my questions. Thank you, Kaitlyn!!"
Tim McSwain
January 17, 2026
5
out of
5
rating by Tim McSwain
"I had two things to take care of in the same day and Melissa and Kaitlyn again handled everything promptly and efficiently. What a great experience, again...."
Ms Edwards
January 16, 2026
5
out of
5
rating by Ms Edwards
"Very caring respectful great place to do business with"
We responded:
"We appreciate the time you took to give us such a great rating with such kind words! We're thrilled that you had a great experience with our Agency. We look forward to providing you with more great experiences in the near future. Sincerely, Patti Grooms, Agent"
Angela “Angela’s products” Flowers Yarborough
January 13, 2026
5
out of
5
rating by Angela “Angela’s products” Flowers Yarborough
"Patti and her Team are very professional, will research your questions (If needed) and provide you with the best answer to your question(s)."
We responded:
"Hello Angela, we appreciate the time you took to give us such a great rating! We're thrilled that Patti and her amazing Team left such a great impression! We hope to continue exceeding your expectations with great service. Thanks again for choosing State Farm and Patti Grooms' Agency. "
Linisha Hunter
January 9, 2026
5
out of
5
rating by Linisha Hunter
"Melissa was wonderful and so knowledgeable. My forever insurance agent!"
We responded:
"Dear Linisha, Thank you for the awesome feedback. Hearing that Melissa helped make your experience go really well makes our day. Melissa and the entire Team at Patti Grooms State Farm look forward to providing you with more great experiences in the future. "
Bruce Perry
December 30, 2025
5
out of
5
rating by Bruce Perry
"Great customer service friendly and helpful"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can ever do to help, please let us know!"
gage berg
December 2, 2025
5
out of
5
rating by gage berg
"Been working with them for a few years now. They always have great prices and customer service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Nada Nada
December 2, 2025
5
out of
5
rating by Nada Nada
"I personally enjoy conducting business with State Farm for both personal and business insurance. The ladies at Patty Groom's office are amazing. I find them helpful and available whenever I need them."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Tanshe Caldwell
December 2, 2025
5
out of
5
rating by Tanshe Caldwell
"Great services from Patti Bridges office."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Janet Frick
December 2, 2025
5
out of
5
rating by Janet Frick
"Great people.❤️"
We responded:
"Thank you for taking the time to give us a review! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Amanda Spears
November 30, 2025
5
out of
5
rating by Amanda Spears
"I cannot recommend Melissa Gladden enough! She helped me set up both my car insurance and life insurance, and the process was stress-free from start to finish. She took the time to explain every detail and made sure I got exactly what I needed. It feels good knowing my family is protected by someone who truly cares. Five stars!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be here for you!"
William Coleman
November 24, 2025
5
out of
5
rating by William Coleman
"Have always been extremely nice and helpful and are the fastest people I've dealt with highly recommend"
We responded:
"We’re thankful for your positive feedback! We look forward to continuing to provide you with great, including fast, service! If there is anything else we can do for your insurance needs, just let us know!"
Elizabeth Robinson
November 24, 2025
5
out of
5
rating by Elizabeth Robinson
"I’ve been with Patti’s office for more than 25 years. They offer consistent competitive rates and are very responsive when I need them."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Shantorrie
November 20, 2025
5
out of
5
rating by Shantorrie
"Melissa at State Farm is amazing! I had an excellent experience working with her. She was patient, knowledgeable, and made the entire process quick and stress-free. Melissa took the time to explain everything clearly and helped me find the best coverage for my situation. Her customer service is top-tier, and you can tell she truly cares about her clients. I highly recommend asking for Melissa if you want someone who listens, follows through, and makes you feel taken care of!"
We responded:
"Thank you for taking the time to share your thoughts! Melissa does a great job! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Ashley
October 28, 2025
5
out of
5
rating by Ashley
"Hands down the best customer service bar none! Kaitlyn, Melissa, Lindsey - every single person in Patti Grooms’s office is knowledgeable, proactive, easy to work with on anything and even compassionate during the worst of times, they are at their best! My only regret is not finding them sooner. Truly, they deserve more praise than this for all that they do and provide for our family."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm Agency. We're thrilled that you found us! If you ever have any questions or need assistance, we’re here to help!"
Steve McCoon
October 28, 2025
5
out of
5
rating by Steve McCoon
"The staff has always gone that extra mile. We've been customers for 22 years and will continue."
We responded:
"We’re thankful for your feedback! It’s been our pleasure to assist y'all with your insurance needs. My how 22 years fly! Thanks Steve! If there is anything else we can do to help, please let us know!"
Rick Zureich
October 23, 2025
5
out of
5
rating by Rick Zureich
"We had a claim of hail damage to our roof. The adjuster came out within a few days and gave us a detailed summary of the damage. State Farm took care of us and we are getting the roof replaced. Patti Grooms and her team helped us expedite our claim."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our hard working State Farm Claims Department and our State Farm Agency. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Kathi Amaker (US)
October 16, 2025
5
out of
5
rating by Kathi Amaker (US)
"Patty Groom's State Farm are always a pleasure to work with."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"